Privacy Policy

Last updated: January 2025

1. Introduction

SS AI ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, including our website and AI-powered tools for self-storage operators.

2. Information We Collect

We collect several types of information:

  • Account Information: Name, email, phone number, company details, and billing information when you sign up or request information.
  • Facility Data: Information about your storage facilities, units, pricing, and operational details necessary to provide our services.
  • Usage Data: Information about how you interact with our services, including call logs, chat transcripts, and analytics data.
  • Technical Data: IP address, browser type, device information, and other technical identifiers collected automatically.
  • Communications: Records of your interactions with our support team, including emails and chat messages.

3. How We Use Your Information

We use collected information to:

  • Provide, maintain, and improve our AI-powered services
  • Process transactions and send billing notifications
  • Respond to customer inquiries and provide support
  • Train and improve our AI models to better serve self-storage operators
  • Send important service updates and marketing communications (with your consent)
  • Detect, prevent, and address technical issues or security concerns
  • Comply with legal obligations and enforce our terms

4. Data Sharing and Disclosure

We may share your information with:

  • Service Providers: Third-party vendors who help us operate our services (e.g., cloud hosting, payment processing, analytics)
  • Business Partners: With your consent, we may share data with partners who provide complementary services
  • Legal Requirements: When required by law, subpoena, or to protect our rights and safety
  • Business Transfers: In connection with a merger, acquisition, or sale of assets

We do not sell your personal information to third parties for their marketing purposes.

5. Data Security

We implement industry-standard security measures to protect your information, including encryption, access controls, and regular security audits. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. When data is no longer needed, we securely delete or anonymize it.

7. Your Rights

Depending on your location, you may have the following rights:

  • Access: Request a copy of the personal information we hold about you
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information (subject to legal obligations)
  • Portability: Receive your data in a structured, machine-readable format
  • Opt-Out: Unsubscribe from marketing communications at any time
  • Object: Object to certain processing activities

To exercise these rights, contact us at privacy@ssai.com.

8. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience, analyze usage, and deliver personalized content. You can control cookies through your browser settings, though disabling them may affect functionality.

9. Third-Party Links

Our services may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

10. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect information from children. If we become aware that we have collected data from a child, we will take steps to delete it.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or through the service. Your continued use after changes constitutes acceptance.

13. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

Email: privacy@ssai.com
General inquiries: info@ssai.com

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